BISP Online Complaint Portal – Easy Step-by-Step Guide (August 2025)
The Benazir Income Support Programme (BISP) continues to provide essential financial support and social services to low-income families across Pakistan. However, at times, beneficiaries may face issues like delayed payments, incorrect eligibility status, or data errors. To address these concerns without long queues or travel, the BISP Online Complaint Portal was upgraded in August 2025 for faster, easier access and better tracking.
The upgraded portal now supports mobile access, Urdu/English forms, and is much more convenient for users in remote areas.
Read this : BISP 8171 Cybersecurity & Risk Management Guide (2025)
🖥️ What Is the BISP Online Complaint Portal?
The BISP Complaint Portal is an official platform designed to let registered beneficiaries of BISP and Ehsaas Programs:
- Report payment delays
- Correct mobile number or CNIC details
- Raise issues with eligibility or registration
- Follow up on Dynamic Survey problems
- Track complaints filed earlier
This service helps save time and reduces the need for in-person visits to BISP offices.
Read this : 8171 Web Portal August 2025
✅ How to Submit a Complaint Online – Simple Steps
You can lodge a complaint quickly by following these steps:
- Open your browser and go to: https://complaints.bisp.gov.pk
- Enter your CNIC number
- Choose the relevant complaint type (e.g., payment, mobile number, registration)
- Write your issue clearly in Urdu or English
- Attach documents or images if necessary
- Click “Submit”
📩 A tracking number will be provided to help you check the status later.
📂 Common Issues You Can Report
You can use the portal to report problems like:
- 💸 No payment received
- 📱 Wrong mobile number linked with CNIC
- ❌ Not eligible despite low income
- 🧾 Missing or incorrect documents
- 📝 Survey-related registration problems
- 🔄 Need for PMT score re-check or update
Assistance can also be requested for disabled, widowed, or elderly family members.
🌍 Who Can Use the BISP Complaint Portal?
This online system is ideal for:
- Women registered in the Kafalat Program
- Mothers under Benazir Nashonuma initiative
- Parents whose children receive Taleemi Wazaif
- Individuals listed in Dynamic Survey 2025
- Anyone with issues using the 8171 Web Portal or SMS services
📱 Mobile Compatibility & Language Support
As of August 2025, the portal now offers:
- ✅ Mobile-optimized layout
- ✅ Complaint submission in Urdu and English
- 🔜 Future updates to support Pashto, Sindhi, and Punjabi
- 🎧 Voice-based support for low-literacy users (coming soon)
These features make it easier for underserved or remote users to access support.
🔁 How to Track Your Complaint
To check the response to your submitted complaint:
- Visit: https://complaints.bisp.gov.pk
- Click on “Track Complaint”
- Enter your Complaint ID number
- View your status or resolution update
⏱️ Usually, a response is given within 3 to 7 working days.
❓ Frequently Asked Questions (FAQs)\
Is the complaint portal free to use?
Yes, it is completely free.
Can I use someone else’s CNIC to file a complaint?
No, complaints should be filed using your own CNIC for privacy and accuracy.
How long does BISP take to respond?
Responses are generally sent within a week.
What if I lose my tracking number?
You can visit your nearest BISP center with your CNIC for assistance.
Can I file multiple complaints?
Yes, but only if they are about different issues.
🏁 Conclusion
The BISP Online Complaint Portal is an essential tool for beneficiaries to resolve their issues without visiting government offices. Whether you’re dealing with delayed payments, data mismatches, or survey errors, this user-friendly platform provides quick solutions and transparent tracking.
📢 If you or someone in your family is facing any BISP-related issue, don’t wait—visit https://complaints.bisp.gov.pk and submit your complaint today. Help is just a few clicks away.
