FESCO Introduces Apna Meter Apni Reading to End Overbilling
The Faisalabad Electric Supply Company (FESCO) has introduced a new consumer-focused facility called “Apna Meter, Apni Reading” (My Meter, My Reading). This initiative is designed to address one of the most persistent issues faced by electricity consumers in Pakistan — overbilling.
Through this service, consumers will now be able to record their own electricity meter readings using the Power Smart mobile application. The goal is to ensure that every customer receives a fair and accurate electricity bill, based solely on their actual consumption.
Why the New System Was Needed
For years, consumers complained about inaccurate billing practices. The major issues included:
- Delayed Readings → Meter readers often visited a day or two later than the scheduled date.
- Higher Charges → Even a small delay pushed consumption above the 200-unit limit, moving consumers into higher billing slabs with higher per-unit costs.
- Human Error and Negligence → Incorrect readings caused customers to receive inflated bills.
Consumers expressed frustration that these mistakes were costing them money they should not have had to pay. With the new system, FESCO aims to eliminate this problem by giving customers control of the process.
How “Apna Meter, Apni Reading” Works
The system is designed to be simple, so that every household can benefit from it without difficulty:
- Download the Power Smart App → Available for mobile users.
- Log in using Consumer Number → Each customer can access their personal account.
- Take a Meter Reading → On the scheduled date, consumers read their meter themselves.
- Submit the Reading → Enter the numbers along with a photo of the meter to confirm accuracy.
- Bill Generation → The submitted reading will be used to generate the monthly electricity bill.
This way, customers know that the bill truly reflects their actual usage, not an estimate or delayed entry by a meter reader.
Benefits for Electricity Consumers
This initiative brings multiple advantages to the people of Faisalabad and surrounding areas:
- Fair Billing → Consumers will only pay for what they use.
- Avoid Slab Penalties → Submitting readings on time prevents units from crossing into higher billing brackets.
- Transparency → No more dependency on field staff or fear of incorrect readings.
- Convenience → A mobile-based system allows quick, easy submission of data.
- Empowerment → Consumers now have direct control over an important part of their electricity billing.
FESCO confirmed that this system is available to more than 5 million electricity consumers, making it one of the largest digital consumer empowerment moves in the energy sector.
Wider Impact on Pakistan’s Power Sector
The move by FESCO is part of a larger trend in Pakistan toward digital governance and smart utilities. Such initiatives can:
- Reduce complaints of overbilling and disputes.
- Increase customer satisfaction.
- Build trust between utility providers and consumers.
- Encourage digital adoption in other power distribution companies.
If successful, this model could be implemented across the country, helping millions of households manage their electricity bills more efficiently.
Frequently Asked Questions (FAQs)
What is “Apna Meter, Apni Reading”?
It is a new service by FESCO that allows electricity consumers to record and submit their own meter readings through a mobile app.
Why was this service launched?
To eliminate overbilling, which often happened when meter readers recorded units late or incorrectly.
Who can use this facility?
All FESCO customers — more than 5 million electricity consumers — are eligible.
Is it mandatory to use this service?
No, it is optional. However, customers who use it can ensure greater billing accuracy.
How will it help consumers financially?
By submitting readings on the exact scheduled date, customers can avoid being pushed into higher billing slabs, reducing extra charges.
Conclusion
The launch of “Apna Meter, Apni Reading” by FESCO is a major step toward fair billing, consumer empowerment, and digital transformation in Pakistan’s energy sector.
By shifting responsibility from meter readers to consumers, FESCO ensures that bills reflect actual electricity usage and not errors or delays. This initiative not only strengthens trust between the company and its customers but also sets a precedent for other power distribution companies across the country.
For over 5 million households, this facility is more than just a billing tool — it is a chance to experience greater transparency, accuracy, and financial relief in their monthly electricity bills.
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